Returns & Exchanges

RETURN POLICY
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange (so long as the apparel items are unworn and unwashed and music items are unopened). Unless your item is being returned due to a manufacturer or printing defect, we will not refund your original shipping costs. We are not responsible for return shipping costs incurred. Please see below for more information on our return policy.

RETURNS AND EXCHANGES
All returns and exchanges must be postmarked within 30 (30) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

EXCHANGE PROCESS
All exchanges can be done by e-mailing events@caproductions.org 

Please include a note with the following information:

  • Your name & email (as used for the original order)
  • The item (and size) would like to exchange for

Please ensure that you save the tracking information for your return shipment. If you do not have tracking information we are unable to assist you with a return or exchange. We are not responsible for return/exchange items until they arrive back at our facility.

Once our team receives the order back at the warehouse, someone from our team will reach out and invoice you for the exchange shipping and send you the new item. If you are exchanging one t-shirt, you will be invoiced $10.00. For one hoodie or multiple items, you will be invoiced $15.00.

Once the invoice is paid, we will process the exchange. Kindly note, the exchange process may take a few weeks.

If it has been longer than 30 days since the item was delivered, we, unfortunately, cannot exchange or refund you for it. If the size or item you are requesting is out of stock when we receive your exchange, we will contact you to confirm the next steps.

Kindly note, after receiving your exchange and inspecting the condition of your item(s), we will process your request. We reserve the right to deny an exchange request pending the condition of the item(s) returned.

RETURN PROCESS
We allow returns of any unwashed, unworn, like-new clothing items. Music items must be unopened and like-new. Returns must be made within 30 days of receiving your order.

Return unwanted item(s) and a note requesting a refund for the item(s) to:
JORDY Ltd
1900 N Bayshore Dr 
Miami FL 33132
Attn: RETURNS

Please ensure that you save the tracking information for your return shipment. If you do not have tracking information we are unable to assist you with a return or exchange. We are not responsible for return/exchange items until they arrive back at our facility.

Kindly note, while we allow returns, we will not refund the shipping costs of your order.

JORDY and companies are not responsible for shipping costs incurred for returning unwanted items. After receiving your return and inspecting the condition of your item, we will process your return or exchange. We reserve the right to deny a return pending the condition of the item(s) returned. If the item is received back and is not in like-new condition, we are unable to issue a refund/process an exchange, and the item will be shipped back to you in the same condition it was received in.

REFUNDS
We will notify you by email when your return has been processed. Please allow up to 10 business days for the refund to fully clear from your statement once the refund has been issued. We are only able to issue refunds to the original payment method.


EXCEPTIONS
The following items cannot be returned or exchanged:

  • Opened music items
  • Worn, washed, dirty, or damaged apparel
  • Items with traces of human/animal hair
  • Items that smell of smoke, body odor, perfume, etc. 
  • Face Masks
  • Undergarments
  • Any other items not in like-new condition

VINYLS and CDs

We ship our vinyl and posters in custom-made, sturdy mailers and poster tubes. Unfortunately, slight damage can occur with these items while in transit occasionally. We are unable to issue replacements or refunds for minor cosmetic damage such as creases, bends, split inserts, dings, etc.

We are unable to accept claims for apparel items that have been washed and/or worn. We are unable to accept claims for damages that occurred after receipt of your order. 


QUESTIONS
If you have any questions concerning our return policy, please contact:
events@caproductions.org